This authorization procedure applies to returns of defective and non-defective new merchandise and to exchange requests.
Qualifying requests
Ask for review during the 30 calendar days after delivery. Damage, a defect, missing or wrong contents, and a material description mismatch are accepted grounds. A customer may also change their mind, prefer another item, or correct a selection by returning a new, unused product in original condition. Mandatory rights under applicable law are unaffected.
Contact and approval
Begin by emailing xixoyobeqot89@gmail.com with the order number, checkout email, and explanation. For merchandise concerns, attach photos or video and retain the package and components. Nothing should be mailed until approval. At that point we confirm the proper return address and instructions; an address published for correspondence is not automatically approved for returns.
Postal method and fees
Returns travel by mail. A free prepaid return label comes inside the original parcel and should be used after approval with the route we confirm. Its return cost is not passed to the customer. Ask for help if the enclosed label is unavailable. There is no restocking charge.
Exchange or refund
An exchange remains subject to review and stock. We process and initiate an approved refund back to the original payment method within 10 days. Separate processing by the bank, issuer, or payment provider may continue afterward.