Use these questions to navigate a mooncat order from product selection through support.
What does the catalog contain?
It brings together nail lacquer, unusual finishes, product sets, manicure tools, and supporting extras.
What is the normal delivery schedule?
After payment authorization, 1–2 business days are normally used for processing. Once dispatched, the parcel has an estimated 4–6 business days in transit.
Are non-defective returns permitted?
Yes, alongside defective-item returns. Ask within 30 calendar days after delivery; a non-defective product must be new, unused, and retained in original condition. Authorization details are in the Refund Policy.
Can an item be exchanged?
Yes. Approval and available inventory govern the replacement.
Will return costs or restocking fees be deducted?
No restocking charge is applied. The shipment includes a free prepaid label for the authorized mailed return.
How is refund timing measured?
We process and initiate the approved refund to the original payment method within 10 days, after which the provider can require further posting time.
Where will payment and tracking information appear?
Checkout presents usable payment methods, while carrier tracking arrives in a shipment update when available.
How can I contact the store?
Go to Contact Us for help, or open the Privacy Policy for data and cookie choices.